Support
We’re here to help
Account, verification, safety, and billing — clear answers first, then a direct line to our team.
Frequently asked
How do I get into FACE?
Join the waitlist or redeem an invite. After sign-in you’ll verify your face, then set up your profile and start discovering.
Why do I need face verification?
FACE only shows verified people. A short smile / blink / turn check proves you’re real — frames aren’t kept after the decision.
What’s the difference between Dating and Friends?
They’re separate modes with separate smiles and matches, so a Friends connection never gets mixed up with Dating. FACE is for dating and friendship — not hookups.
Is FACE a hookup app?
No. FACE is purely no-hookups. Soliciting casual sex or treating the app like a hookup marketplace violates the Terms and can be reported.
How do I delete my account?
Open Profile → Privacy → Delete account. Deletion removes you from discover and signs you out. FACE does not offer data export packages.
How do I report or block someone?
On a profile or in chat, use the menu to report or block — including “Looking for hookups.” Blocked people can’t message you or appear in your discover.
Where is billing managed?
Mobile subscriptions use Apple or Google. Web upgrades use Stripe. Restore purchases from your store account if something looks missing.
Contact support
Email support@face.dating or send a message below. We aim to reply within one business day.
Safety
If you’re in immediate danger, contact local emergency services. For urgent trust & safety issues on FACE, email support@face.dating with the subject “Urgent safety”.